Terms and Conditions

Version: 1.0

Last Updated: 1st August 2025

Effective Date: 1st August 2025

THIS DOCUMENT IS AN ELECTRONIC RECORD GENERATED BY A COMPUTER SYSTEM AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000, AND THE RULES FRAMED THEREUNDER, AS MAY BE AMENDED FROM TIME TO TIME, AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

A. INTRODUCTION AND PRELIMINARY MATTERS

A.1. The web-based interface accessible at www.bazoo.in (“Website”) along with the mobile application identified as “Bazoo” (“App”), collectively constituting and comprising all of its underlying code, APIs, sub-domains, embedded functions, and associated domains, mirrors, or redirections (together, the “Platform”), is established, operated, managed, administered, licensed, or otherwise controlled by AMOGHA TECH SOLUTIONS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at No.43/31/b/30/230/1, Pantharapalya, Nayandahalli, Bangalore, Bangalore South, Karnataka, India - 560039 (hereinafter referred to as “Company,” “We,” “Us,” or “Our” as the context may require). The Company owns, controls, licenses, or manages the brand “Bazoo” and may, at its sole discretion, appoint affiliates, subsidiaries, sister concerns, group entities, licensees, or authorized agencies (collectively or individually, “Bazoo”) to operate and conduct retail business and related activities in various jurisdictions, cities, towns, or localities, as determined by the Company from time to time. Complete Company details, including the relevant entity responsible for operations in Your area, may be accessed on the Platform or requested from Our Grievance Officer.

A.2. These terms of use, together with all annexures, schedules, policies, including the Privacy Policy, cancellation and refund policy, additional disclaimers, conditions, and guidelines, as amended and updated from time to time (collectively, “Terms”) govern Your (“You” / “Your” / “User”) use, access, browsing, registration, subscription, and interaction with the Platform, including but not limited to any functionalities, features, products, services, content, tools, interfaces, or materials made available thereon (collectively “Products” and “Services” as defined hereunder).

A.3. Your affirmative act of accessing, using, installing, downloading, registering on, or transacting through the Platform (even by mere visitation) signifies Your acceptance, consent, and agreement to be legally bound by these Terms, including any policies, amendments, modifications, supplements, or restatements that may be implemented by the Company at its sole discretion from time to time. If You do not agree with these Terms or any part hereof, You are hereby directed to immediately cease usage of the Platform and uninstall the App.

A.4. By furnishing, uploading, providing, or otherwise making accessible Your personal or other data on the Platform, You hereby consent to the Company’s use, processing, storage, collection, and disclosure of such information in accordance with the Privacy Policy. You also affirm that You are expressing interest in availing Products and Services from the Platform in accordance with these Terms.

A.5. The Company retains an unconditional right, at its sole and absolute discretion, to modify, alter, replace, restate, or amend these Terms at any time. The “Last Updated” legend at the top of this document indicates the date on which the Terms were last revised. You acknowledge and agree that it is Your obligation to periodically check the Terms for the most current version. Your continued use or access of the Platform after modifications are posted constitutes Your binding acceptance of the revised Terms. If You find the modified Terms unacceptable, You must discontinue use of the Platform immediately.

B. PRODUCTS AND SERVICES

B.1. The Platform enables You to procure various categories of consumer products, which may include but are not limited to groceries, beverages (including alcoholic beverages where permitted), tobacco products, pharmaceutical products, household essentials, packaged foods, personal care items, and other similar goods (“Products”). The Platform may also facilitate associated or ancillary services, including but not limited to last-mile delivery, storage, handling, packaging, order fulfilment, and customer support (collectively, “Services”), which may be provided either directly by the Company or through third-party partners and service providers, at Our sole discretion.

B.2. Your use of the Platform, including any privileges and entitlements conferred herein, is strictly limited, non-exclusive, non-transferable, and revocable. Such use is solely for the purpose of purchasing Products for personal consumption and not for resale or other commercial distribution. You are strictly prohibited from utilizing the Platform for any unauthorized, illegal, fraudulent, or prohibited activities.

B.3. The Company, at its absolute discretion, reserves the right to add, modify, suspend, or remove any Products and/or Services from the Platform without any prior notice or liability. The Company may also impose additional terms and conditions on specific categories of Products (including but not limited to alcohol, tobacco, pharmaceuticals, perishable goods, or items requiring special handling) which shall be applicable to Your purchase and shall be read harmoniously with these Terms.

B.4. The availability of certain Products and Services may be restricted to particular geographic regions, areas, cities, or localities within India. Prior to registering an Account (as defined hereinafter) or placing an order, You are requested to verify whether such Products or Services are available at Your desired location. The Company may, at its discretion, engage third-party logistical partners, delivery service providers, or other entities to perform certain Services, including last-mile delivery. Notwithstanding the foregoing, the Company may choose to perform any or all of these tasks by itself.

B.5. The Company states that it does not engage in any unfair trade practices and does not discriminate among Users of the same class or classify Users arbitrarily. The Company further states that it does not discriminate among third-party delivery service providers.

C. ELIGIBILITY TO USE

C.1. You represent and warrant that You are legally competent to form a binding contract under the Indian Contract Act, 1872, are not an undischarged insolvent, and are of at least 18 (eighteen) years of age or such age of majority as is legally required to form a valid contract in Your jurisdiction. If You are under the age of 18, You may access and use the Platform only with the express consent and active supervision of a parent or legal guardian who agrees to be bound by these Terms on Your behalf.

C.2. You agree not to discriminate against third-party delivery service providers or any person associated with the delivery or fulfilment of Your orders on the basis of race, caste, creed, religion, national origin, disability, sexual orientation, gender identity, marital status, age, or any other metric deemed unlawful under applicable laws. Any credible evidence of such discrimination, including refusal to accept deliveries on prohibited grounds, may result in the immediate suspension or termination of Your Account and access to the Platform, without liability to the Company.

D. USER ACCOUNT, PASSWORD, AND SECURITY

D.1. In order to access certain functionalities, including but not limited to placing orders, viewing order history, or managing Your preferences, You will be required to register on the Platform and create a unique account (“Account”). To do so, You must provide information as required under the Privacy Policy, including but not limited to Your full name, contact details, delivery address, and such other details as the Company may deem necessary.

D.2. You agree that the information You provide is accurate, complete, and up-to-date. In the event of any change or if any information is found to be inaccurate or incomplete, You shall promptly update Your Account details or contact the Company’s customer support to have the information revised. The Company reserves the right to refuse access to the Platform, terminate or suspend Your Account, or refuse to provide Products or Services if it has reasonable grounds to suspect that the information provided by You is false, misleading, outdated, or incomplete.

D.3. You are solely responsible for maintaining the confidentiality and security of Your Account login credentials. You shall not disclose Your password or other Account information to any third party. You shall immediately notify the Company of any suspected unauthorized use or breach of security. The Company shall not be liable for any unauthorized access to Your Account or any consequences arising therefrom, including financial losses or other damages, whether direct or indirect.

E. PAYMENT-RELATED INFORMATION

E.1. The Platform may offer multiple payment methods, including but not limited to credit cards, debit cards, prepaid instruments, digital wallets, Unified Payments Interface (UPI), net banking, cash on delivery (COD), and other electronic payment systems (“Payment Details”). You acknowledge that certain payment methods may not be available at all times or in all locations.

E.2. By providing Your Payment Details, You represent and warrant that (a) You are legally authorized to use such Payment Details; (b) You are legally authorized to initiate transactions using such Payment Details; and (c) such usage does not violate any terms and conditions governing Your Payment Details or any applicable law.

E.3. The Company may engage third-party vendors, payment gateways, aggregators, banks, or payment processors to facilitate payment processing. The Company shall not be responsible for any errors, omissions, inaccuracies, delays, or unauthorized transactions occurring due to the actions or omissions of such third-party entities. To the maximum extent permitted by law, the Company disclaims liability for any payment failures or losses sustained by You in connection with such transactions.

E.4. In the event that any payment is not successfully completed, or is reversed, charged back, or otherwise disputed, the Company reserves the right to cancel the corresponding order, suspend or terminate Your Account, or take any other measures as it deems necessary. The Company shall not be obligated to refund any amount paid by You for transactions deemed unauthorized or fraudulent where it has no control over such transactions.

E.5. The Company may, in its sole discretion, provide a proprietary electronic wallet service (“Bazoo Wallet”) for ease of payments. Your use of Bazoo Wallet shall be subject to additional terms and conditions, including but not limited to geographic and usage restrictions, balance limits, transfer constraints, and compliance with applicable law.

F. PRICES, OWNERSHIP, AND ERRORS

F.1. Ownership of Products shall pass to You upon successful delivery at the address specified by You. You bear the responsibility to review and confirm the prices, charges, delivery fees, and other applicable costs before placing an order. By placing an order, You agree to pay the prices indicated.

F.2. All prices on the Platform are displayed in Indian Rupees (INR) and may be inclusive or exclusive of applicable taxes, duties, levies, surcharges, or other fees, as indicated. The Company may change the prices at any time without prior notice. The Company endeavors to maintain accuracy of prices and other information, but unintended errors may occur. In the event of a pricing error, the Company reserves the right to correct such error, even after confirmation of an order, and either modify or cancel the affected order without any liability.

F.3. The Users shall be informed of any additional charges (including but not limited to delivery fee, peak hour fee, packaging fee, convenience fee, or small cart fee) at the checkout page before making a payment. The Company does not manipulate product prices with the intent to discriminate or harm consumers.

G. DELIVERY OF PRODUCTS

G.1. Delivery of Products shall be arranged at the address specified by You at the time of placing Your order. You are solely responsible for providing accurate and complete delivery information. Any delay, non-delivery, or additional charges arising out of an incorrect or incomplete address shall be borne by You.

G.2. The Company endeavors to deliver orders within the estimated time displayed on the Platform. However, all delivery timelines are indicative, and actual delivery may vary due to factors beyond the Company’s reasonable control, such as traffic, weather conditions, force majeure events, or logistical issues. The Company disclaims any liability arising out of delayed deliveries.

G.3. If You opt for cash on delivery and fail to make full payment upon delivery, the Company reserves the right to refuse delivery, cancel the order, and recover any incurred delivery or other charges.

G.4. For alcoholic beverages, tobacco products, or other regulated items, You represent and warrant that You meet all legal age and eligibility criteria, possess any required permits, and will comply with all applicable laws and the Company’s verification requirements. The Company may request valid identification documents at the time of delivery. Failure to provide such documents or any suspicion of non-compliance may result in refusal of delivery without liability to the Company.

H. RETURNS, CANCELLATIONS, AND REFUNDS

H.1. You may initiate a return or exchange of Products only under limited circumstances, such as receipt of the wrong item or substantially damaged or deteriorated Products at the time of delivery. Any request for returns or exchanges must be accompanied by requisite proof, including but not limited to images or videos. No returns or exchanges shall be accepted if the product packaging is opened, broken, or if the product is partially used, consumed, or otherwise not in its original condition.

H.2. Returns or exchanges must be initiated on the same day of delivery. The Company may request You to safely dispose of returned Products and shall not be liable for any costs associated with such disposal unless otherwise agreed.

H.3. You may cancel an order without charge at any time before the Company accepts and confirms the order. Once an order is accepted, cancellation may not be possible. The Company reserves the right to cancel any order (in whole or partially) due to factors like stock unavailability, pricing errors, force majeure events, or other business reasons. In case of Company-initiated cancellation, You shall be refunded any prepaid amounts.

H.4. Refunds, when applicable, shall be processed within a reasonable timeframe (e.g., seven (7) business days) from the date the Company verifies and confirms the refund request. The refund shall be credited to the source account or the Bazoo Wallet as per Your selection. Actual credit in Your account may be subject to delays caused by Your financial institution or payment gateway.

I. USER CARE AND SUPPORT

I.1. The Company is merely a reseller and does not assume any liability arising out of manufacturing defects, quality issues, taste, or performance of Products. Any warranties or guarantees applicable to the Products are those of the respective manufacturers, and You may reach out to them directly.

I.2. Product images on the Platform are for illustrative purposes only, and actual products may differ. You are advised to carefully review product labels, expiry dates, ingredients, instructions, nutritional information, and other details before consumption. The Company shall not be liable for any inaccuracies in Product information on the Platform.

I.3. The Company may perform various checks on transactions and may refuse or cancel transactions deemed suspicious, high-risk, or in violation of these Terms or applicable laws without providing any reason. You agree to cooperate with the Company in such cases.

I.4. Beware of fraudulent communications. The Company never asks You to share debit/credit card details, CVV, OTP, UPI/ATM PIN, or other sensitive information. Incidents of suspected fraud must be reported to Your bank, the local police, and relevant cybercrime authorities. For support on orders and refunds, use the “Get Help” section on the App or contact customer support.

J. USE OF THE PLATFORM

J.1. Subject to these Terms, the Company grants You a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for personal and non-commercial purposes. You agree not to use the Platform for any unlawful, malicious, or fraudulent activity.

J.2. You shall not reproduce, duplicate, copy, sell, resell, or otherwise exploit the Platform, its features, or any Content (as defined below) for commercial gain without the Company’s express written consent.

J.3. You shall not use any automated means (such as scraping tools, bots, crawlers, spiders, or automated scripts) to access, scrape, extract, or monitor any portion of the Platform without the Company’s prior written approval.

J.4. You agree not to host, display, upload, modify, publish, transmit, or share any information or content that is defamatory, obscene, pornographic, paedophilic, invasive of privacy, hateful, discriminatory, infringing, fraudulent, illegal, or otherwise objectionable under applicable laws. The Company reserves the right to remove such content and take appropriate legal action.

J.5. You shall not reverse engineer, modify, distribute, or create derivative works from any software or materials obtained through the Platform. You agree not to introduce viruses, malware, or harmful code intended to disrupt the functionality of the Platform or its infrastructure.

K. INTELLECTUAL PROPERTY RIGHTS

K.1. The Platform, including its design, text, graphics, sound recordings, videos, interfaces, user interfaces, code, scripts, APIs, compilations, and other creative elements (collectively “Content”), is the exclusive property of the Company or its licensors and is protected by intellectual property laws, including copyright, trademark, patent, and trade secret laws.

K.2. All trademarks, service marks, logos, and trade names displayed on the Platform (“Marks”) are the property of the Company or respective third-party owners. No license or right is granted to You to use any Mark without the prior written consent of the respective owner.

K.3. References to third-party names, marks, or products are solely for convenience and do not constitute or imply endorsement, sponsorship, or recommendation.

L. DISCLAIMER OF WARRANTIES & LIABILITY

L.1. The Platform, Products, Services, and Content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, the Company disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or accuracy.

L.2. The Company does not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. No advice or information obtained by You from the Company shall create any warranty not expressly stated herein.

L.3. The Company shall not be liable for any unauthorized use of Your Account or Payment Details, nor for any consequences arising therefrom.

L.4. The Company shall not be liable for indirect, incidental, special, punitive, or consequential damages arising out of Your use of the Platform or reliance on any information provided herein, even if advised of the possibility of such damages.

M. INDEMNIFICATION

M.1. You agree to indemnify, defend, and hold harmless the Company, its affiliates, partners, directors, officers, employees, agents, and representatives (“Indemnitees”) from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with

(a) Your use of the Platform;

(b) Your violation of these Terms, the Privacy Policy, or applicable laws;

(d) any misrepresentation, misconduct, or omission by You.

N. TERMINATION, SUSPENSION, AND SURVIVAL

N.1. These Terms shall remain in full force and effect unless and until terminated by either You or the Company. If You are dissatisfied with the Platform or these Terms, Your sole and exclusive remedy is to discontinue using the Platform and close Your Account.

N.2. The Company may, at its sole discretion, suspend or terminate Your access to the Platform, with or without notice, if it believes You have violated these Terms or any applicable law, acted unethically, or engaged in conduct harmful to the Company or its Users.

N.3. Upon termination, all rights and licenses granted to You shall cease, but termination shall not affect any rights or remedies accrued prior to termination. All provisions intended by their nature to survive termination shall survive, including but not limited to warranty disclaimers, indemnities, and limitations of liability.

O. GOVERNING LAW AND JURISDICTION

O.1. These Terms shall be governed by and construed in accordance with the laws of India without reference to its conflict of law principles. You agree that the courts in Bangalore, Karnataka, India, shall have exclusive jurisdiction over any disputes arising under or related to these Terms, the Privacy Policy, the Platform, or the Products and Services.

P. GRIEVANCE REDRESSAL MECHANISM

P.1. For any order-related issues, You are encouraged to use the chat support feature on the App or write to Us at info@bazoo.in to seek prompt resolution.

P.2. If You are not satisfied with the initial resolution, you may escalate the matter to Our designated Grievance Officer, whose details are available on the Platform. The Grievance Officer shall endeavor to acknowledge receipt of Your complaint within 48 hours and address Your concerns within the timelines prescribed under applicable law.

P.3. You shall provide all necessary cooperation and information requested by the Grievance Officer to facilitate the resolution of Your complaint.

Q. COMMUNICATIONS

Q.1. By providing Your contact details, You expressly consent to receive communications (via SMS, calls, WhatsApp, email, or any other messaging platforms) from the Company and its authorized partners relating to the Products and Services, order updates, promotions, or other notifications.

Q.2. You may opt-out of receiving promotional communications at any time. However, the Company may continue to send communications necessary for order fulfilment, security, or other essential functions.

R. GENERAL PROVISIONS

R.1. Notice: Any notices required under these Terms may be served by email to Your registered email address or through general notifications on the Platform.

R.2. Assignment: You may not assign or transfer any rights or obligations arising under these Terms to any third party. The Company may freely assign or transfer these Terms or any rights thereunder to any successor or third party without Your consent.

R.3. Severability: If any provision of these Terms is deemed invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

R.4. Force Majeure: The Company shall not be liable for any delay or failure in providing access to the Platform or delivering Products and Services resulting from events beyond its reasonable control, including acts of God, war, insurrection, riots, natural disasters, pandemics, cyber-attacks, strikes, regulatory actions, or power outages.

R.5. No Waiver: The Company’s failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

S. INTELLECTUAL PROPERTY INFRINGEMENT

S.1. If You believe the Platform infringes Your intellectual property rights, You must promptly provide a written notice to the Company at info@bazoo.in , including details of the alleged infringement, proof of ownership, the specific infringing material, and a statement under penalty of perjury that Your claim is bona fide. The Company reserves the right to remove or disable access to the allegedly infringing content at its discretion.

T. ADVERTISEMENTS AND THIRD-PARTY CONTENT

T.1. The Platform may display advertisements or promotional content from third parties. The Company does not endorse, review, or guarantee the accuracy, quality, or legality of such advertisements or the products or services offered by third-party advertisers. Your interactions with such advertisers are solely between You and the advertisers, and the Company disclaims any liability arising therefrom.

T.2. If You are an advertiser, You agree to comply with additional contractual requirements imposed by the Company. The Company reserves the right, at its sole discretion, to remove or refuse to display any advertisement that it deems misleading, objectionable, or violative of applicable law or industry standards.

U. ENTIRE AGREEMENT

U.1. These Terms, together with the Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between You and the Company with respect to the subject matter hereof, and supersede any prior understandings, agreements, or representations, whether oral or written.

U.2. In the event of any conflict between these Terms and any other policy or agreement, these Terms shall prevail unless expressly stated otherwise.

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE USING THE PLATFORM.